Terms of Service

Last updated: May 2026 · Applicable to all CitedLift clients and prospects

1. About these terms

These Terms of Service ("Terms") govern your use of the CitedLift website at citedlift.com and any related services. By using the site or engaging us, you agree to these Terms.

"CitedLift" is a trade name of BearLeap, an eenmanszaak registered with the Netherlands Chamber of Commerce. References to "CitedLift", "we", "us" and "our" mean BearLeap operating under the CitedLift brand for AI visibility services.

Registered details:

• Legal entity: BearLeap (eenmanszaak)
• KVK: 93674082
• VAT: NL005035135B27
• Address: Kapteynstraat 1, Suite 140, 2201 BB Noordwijk, The Netherlands
• Phone: +31 6 44285234
• Email: hello@citedlift.com

2. Free services

The Free AI Visibility Check (10-prompt sample report delivered within 48 hours) is provided at no cost. We may reasonably decline to deliver if:

• The submitted information is incomplete or unclear
• The category is outside our expertise
• We've already delivered a free check to your domain in the past 12 months
• We suspect spam, abuse, or competitive intelligence-gathering

3. Paid services

Paid engagements (Diagnostic Sprint, retainers) are governed by a written Statement of Work ("SOW") signed by both parties. The SOW specifies scope, deliverables, fees, payment terms and timeline. In any conflict between these Terms and the SOW, the SOW prevails.

3.1. Pricing

All pricing is project-dependent and varies based on scope, complexity, vertical, team size, content volume and timeline. Pricing displayed on the website (including the qualifier calculator) is indicative only and is provided as a planning reference, not as a binding offer. Final pricing for any engagement is confirmed exclusively in your written Statement of Work, signed by both parties.

All amounts are quoted in EUR and exclude VAT unless otherwise stated. Retainer engagements include a 90-day minimum commitment, then continue month-to-month. We may revise published indicative pricing at any time; existing SOWs are unaffected by such changes.

3.2. Payment terms

Sprint: 50% on signing, 50% on delivery. Retainer: invoiced monthly in advance. Payment due within 14 days of invoice date. Late payments may incur statutory interest under Dutch law.

3.3. Cancellation

Either party may terminate the retainer with 30 days' written notice after the initial 90-day period. Pre-paid amounts for unstarted work are refunded; work already in progress is invoiced pro-rata.

4. 90-day outcome guarantee

For retainer clients: if after 90 days of execution we cannot demonstrate measurable visibility improvement on the agreed prompt set, we continue working at no additional cost until improvement is achieved or you choose to cancel. The "agreed prompt set" is the list of prompts documented in your Sprint deliverable. The guarantee does not apply if the client materially blocks delivery (e.g., by failing to approve content for more than 30 days, withholding required brand information, or breaching the SOW).

5. Client responsibilities

To get value from CitedLift, you agree to:

• Provide accurate information about your business, audience, and competitors
• Review and approve content within 7 business days of delivery
• Pay invoices on time
• Hold rights to any brand assets, screenshots or text you provide us
• Not use the engagement to defame competitors or publish content you know to be false

6. Intellectual property

6.1. What you own

On full payment, you own all written content, page copy, schema markup and reports we deliver specifically to you under the SOW.

6.2. What we own

We retain rights to our methodologies, prompt grids, internal tools (including CitedLift's audit framework and Retrievable.io once integrated), templates, and aggregated, anonymised performance data we collect across all clients.

6.3. Right to reference

Unless otherwise agreed in the SOW, we may list you as a client (logo + first name of contact) on our site and decks. We will never disclose confidential commercial details (revenue, margins, contracts) without written consent.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement (strategy, financials, internal documents, customer lists). This obligation survives termination by 3 years. We sign a separate NDA on request before any audit work.

8. Limitation of liability

To the maximum extent permitted by law, CitedLift's total liability for any claim arising from or related to a paid engagement is capped at the fees paid by the client to CitedLift in the 6 months preceding the event giving rise to the claim. We are not liable for indirect, consequential or lost-profit damages. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under Dutch law.

9. AI engines and third-party platforms

Our service depends on third-party AI engines (ChatGPT, Perplexity, Gemini, Google AI Overviews, Claude) and search engines (Google, Bing). These platforms change algorithms, formats, and policies without notice. We are not responsible for changes outside our control, including but not limited to:

• Algorithmic shifts that reduce or remove citations
• Engine API outages or rate limit changes
• Changes in how AI engines surface or attribute sources

Our methodology is designed to work across multiple engines so that no single change is catastrophic, but no agency can guarantee permanent presence in any specific AI answer.

10. Acceptable use of the website

You agree not to:

• Submit forms with false or misleading information
• Attempt to extract our methodology, prompt grids or rate cards through bot scraping or social engineering
• Use the demo widget to test categories you don't operate in (e.g. competitive intelligence on our existing clients)
• Upload malicious content or attempt to compromise the site's integrity

11. Governing law and jurisdiction

These Terms are governed by Dutch law. Disputes that cannot be resolved in good faith will be submitted to the competent court in the Netherlands.

12. Changes

We may revise these Terms occasionally. Material changes will be communicated by email to active clients and noted at the top of this page. Continued use of the service after changes are posted constitutes acceptance.

13. Contact

Questions about these Terms?
Email: hello@citedlift.com
Phone: +31 6 44285234
Address: Kapteynstraat 1, Suite 140, 2201 BB Noordwijk, NL
KVK: 93674082 · VAT: NL005035135B27
Founder: Oleksii Galbur